Delivery and Returns
UK orders placed before 10:00am will normally be dispatched within 2 days and be delivered by Royal Mail 1st class, but can be up to 5 working days for non stock, or out of stock, items. Internet placed orders will receive an email, advising despatch has taken place.
If we are out of stock on a particular item, we will delay the whole delivery where we expect the item to come into stock within 7 days. We will e-mail you if this is likely.
We will deliver part orders where the majority of the items on the order are available, and the outstanding items are unlikely to come into stock within 7 days. In this case we will invoice for the whole order including the items out of stock, and advise you of this on the invoice. The balance of the order will be delivered without additional delivery charges.
We use Carriers for heavier cartons over 2Kg in weight.
Delivery Charges: UK
The cost for the UK service is the same for all orders, no matter what order value
|...All Orders have the same delivery cost of, £2.45 (£2.04 exc VAT)
Right to Cancel and Returns for Refund
You have the right to cancel your order within 21 days of delivery.
If you choose to cancel your order within this period and return any goods received, you will receive a cash or credit card refund (depending on the original method of payment) to the value of the goods supplied, excluding delivery which is a separate supply contract.
Prior to dispatching goods for return, please contact us by email. The returned package should also contain your name, address and your invoice number.
Goods returned for refund should be sent at your expense to:
2 Wyvern House,
Sheffield S2 4HG,
All goods will be checked carefully and the refund processed as soon as possible. Notification of your refund will be sent by Email or through the post.
Warranty Returns for Replacement or Repair
All products are covered by a 12 month warranty.
The returned package should contain your name, address, your invoice number and details of the fault.
Goods returned for repair or replacement should be sent to:
2 Wyvern House,
Sheffield S2 4HG, United Kingdom